FAQ's

We've answered the questions we receive most often below. If you can't find what you're looking for, feel free to contact us at info@westonhale.com.au.

• How can I contact customer support?
  You can reach our support team at info@westonhale.com.au. We aim to respond to all enquiries within 24 hours (Monday–Saturday).
  
  
• How can I track my order?
  As soon as your order ships, we'll send you a confirmation email with a tracking number. You can use this to follow your parcel every step of the way.
  
  
• How long does shipping take?
  We process all orders within 1 business day. Once shipped, delivery typically takes 3–7 business days, depending on your location.
  
  
• Can I change or cancel my order?
  Yes. If your order hasn't been processed yet, we'll do our best to update or cancel it. Please contact us as soon as possible at info@westonhale.com.au.
  
  
• What if my order arrives damaged?
  If your item arrives damaged or faulty, please contact us at info@westonhale.com.au with your order number and photos of the damaged item and packaging. We'll review your claim and arrange a replacement or refund as quickly as possible.
  
  
• Do you offer returns or refunds?
  Yes. We offer a 30-day money-back guarantee from the day your order is delivered.
  If your purchase isn't the right fit, simply email us at info@westonhale.com.au and we'll guide you through the return process. To be eligible for a refund, items must be unused and in their original packaging.