Refund policy

We want you to feel confident shopping with Weston Hale. If your purchase isn't quite right, we're here to help.

You can request a return within 30 days of receiving your order.

To be eligible for a return, your item should be unused, in the same condition you received it, and in its original packaging.

How to return an item

1. Email us at info@westonhale.com.au within 30 days of receiving your order.
2. We'll guide you through the return process and, if your return is approved, send you the return instructions and shipping label.
3. Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If your item arrives damaged, defective, or you've received the wrong product, please contact us as soon as possible. We'll work quickly to resolve the issue and make it right.

If you'd like to exchange an item, the quickest option is to return your original order and place a new one once your return has been approved.

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer for the funds to appear in your account.

If it's been more than 15 business days since we approved your refund, please contact us at info@westonhale.com.au and we'll be happy to look into it for you.

If you have any questions at all, don't hesitate to reach out. We're always happy to help.