Last Updated: May 11, 2026

Your Privacy Matters

Welcome to Weston Hale.

We understand that your privacy is important. When you shop with us, you're trusting us with your personal information, and we take that responsibility seriously.

We only collect the information we need to process your order, provide customer support, and improve your shopping experience. We never sell your personal information, and we never store your payment card details.

Our Privacy Promise

When you shop with Weston Hale:

• We only collect information needed to serve you.
• We never sell or rent your personal information.
• We never store your credit or debit card information.
• We only share your information with trusted partners who help us process payments and deliver your order.

Information We Collect

When you visit or make a purchase from our website, we may collect:

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Order Information

• Products you purchase
• Order history
• Shipping information

Device Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Time zone
• Cookies
• Pages viewed and website activity

This helps us improve our website and provide a better shopping experience.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Detect and prevent fraudulent activity
• Improve our website and services
• Send promotional emails only if you have chosen to receive them

You can unsubscribe from marketing emails at any time.

Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your information is stored through Shopify's secure data storage, databases, and applications. Shopify protects your information using industry-standard security measures.

To learn more about how Shopify handles personal information, please visit Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy

Payments

Payments are securely processed through Shopify Payments and other trusted payment providers that may be available at checkout.

Weston Hale never stores your credit or debit card information.

Payment information is encrypted and processed securely by the payment provider you choose.

Shipping

To deliver your order, we share only the information necessary with trusted shipping partners.

This typically includes:

• Your name
• Delivery address
• Phone number (if required for delivery)

Your information is used solely for delivering your order.

Cookies

Our website uses cookies and similar technologies to:

• Keep your shopping cart working properly
• Remember your preferences
• Improve website performance
• Understand how customers use our website
• Help provide relevant advertising

You can disable cookies through your browser settings. However, some parts of the website may not function correctly without them.

Sharing Your Information

We only share your personal information when necessary to operate our business, including with:

• Shopify
• Payment providers
• Shipping and delivery partners
• Website service providers
• Legal authorities when required by law

We never sell, rent, or trade your personal information.

Data Security

We use appropriate technical and organizational security measures to protect your personal information.

While no online service can guarantee complete security, we continuously work to protect your information using industry best practices.

How Long We Keep Your Information

We retain your information only as long as necessary to:

• Complete your orders
• Provide customer support
• Comply with legal, tax, and accounting obligations
• Prevent fraud and resolve disputes

When your information is no longer needed, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request a copy of your personal information

To exercise any of these rights, please contact us using the email below.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, or legal requirements.

The updated version will always be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Weston Hale

Email: info@westonhale.com.au

Thank You for Trusting Weston Hale

Every order you place is more than just a purchase—it's a sign of trust.

We value that trust and are committed to protecting your personal information with honesty, transparency, and care.