Last Updated: April 16, 2026

Welcome to Weston Hale.

We're committed to providing a simple, secure, and enjoyable shopping experience. These Terms of Service explain how our website operates and what you can expect when shopping with us. By accessing or using our website, you agree to these Terms.

If you have any questions, we're always happy to help.

General Conditions

By using our website, you confirm that:

• You are at least the age of majority in your state or territory, or you have permission from a parent or legal guardian.
• You will use our website only for lawful purposes.
• You will not misuse our website, interfere with its operation, or engage in fraudulent or illegal activity.

We strive to treat every customer fairly. In rare circumstances involving suspected fraud, abuse, unauthorized payment activity, or violations of these Terms, we may refuse or cancel an order to help protect our customers and our business.

Products & Services

We work hard to ensure that all product descriptions, images, and pricing are as accurate as possible.

However:

• Product colours may vary slightly depending on your device or screen settings.
• Occasionally, product descriptions, pricing, or availability may contain errors or require updates.
• We reserve the right to correct any errors, update information, or discontinue products at any time without prior notice.

If an error affects your order, we'll contact you promptly and work with you to find the best solution.

Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice, but any confirmed order will be charged at the price displayed at the time your purchase was completed.

Payments

Payment is required at checkout before an order can be processed.

We use trusted and secure payment providers to help protect your personal and payment information. Weston Hale does not store your full payment details.

Shipping

We proudly ship Australia-wide from our Australian warehouse.

Our shipping policy includes:

• Free shipping on all orders
• Processing Time: 1 business day
• Estimated Delivery: 3–7 business days

Delivery times are estimates and may occasionally vary due to courier delays, weather events, public holidays, or circumstances beyond our control.

If there is an unexpected delay with your order, we'll do our best to keep you informed.

For more information, please refer to our Shipping Policy.

Returns & Refunds

Your satisfaction is important to us.

If you'd like to return an item, simply contact our customer support team before sending your item back. We'll guide you through the return process and explain the next steps.

Returns and refunds are subject to the conditions outlined in our Refund Policy.

Nothing in these Terms limits your rights under the Australian Consumer Law.

Order Cancellation

If you've changed your mind, please contact us as soon as possible after placing your order.

If your order has not yet entered processing, we'll do our best to cancel it.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Customer Responsibilities

To help us provide the best possible service, customers agree to:

• Provide accurate billing and shipping information.
• Ensure someone is available to receive deliveries where required.
• Contact us promptly if there is an issue with an order.

Intellectual Property

All content on this website—including text, logos, graphics, product images, and designs—is the property of Weston Hale or its content suppliers and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

We always aim to provide accurate information, reliable service, and quality products.

To the fullest extent permitted by Australian law, Weston Hale is not responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits any consumer rights or guarantees that cannot legally be excluded under Australian Consumer Law.

Privacy

Your privacy matters to us.

Any personal information you provide is collected, used, and protected in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, legal requirements, or website functionality.

Any updates become effective immediately once published on this page. We encourage customers to review these Terms periodically.

Governing Law

These Terms of Service are governed by the laws of Australia.

Any disputes arising from the use of this website will be subject to the applicable Australian laws and courts.

Contact Us

If you have any questions about these Terms of Service or your order, we'd love to hear from you.

Email: info@westonhale.com.au

We aim to respond as quickly.